FAQS

What is Airpak Express?

Airpak Express is a same day, door-to-door island wide courier service for documents and packages.

What can I send with Airpak?

You can use Airpak for the efficient delivery of any type of document or package that isn't prohibited by law. Airpak's standards of speed, accuracy and timeliness offer the most efficient service to our customers, whether personal or corporate. Our corporate clients use Airpak to ensure the efficient delivery of time sensitive, confidential documents or packages, whether inter-office or otherwise.

Do you offer international courier services?

Yes! Airpak is a local partner of DHL, one of the world's largest package delivery companies, and one of the leaders in specialized transportation and logistics. We have also collaborated with TNT, another global courier service which offers express delivery of documents and packages worldwide.

Where are you located?

We have thirteen (13) offices island wide. Our Contact Us section has a list of our office locations and contact numbers.

What are your delivery timelines?

We offer two types of domestic delivery:

  • Same Day - Shipments picked up in the mornings during the hours 8:30 am - 12:00 pm will be delivered the same day during the hours 2:00pm - 5:00pm. This service is within the major towns only.
  • Next Day/Overnight - Shipments picked up in the afternoon during the hours 2:00pm - 5:00pm will be delivered the next business day during the hours 8:30 am - 12:00 pm.

How do I schedule a pick up or delivery?

There are two ways to do this:

  1. Log on to Airpak Express and follow the simple steps for submitting a pickup request.
  2. Call 927-PACK (927-7225) and one of our customer service representatives will be glad to assist you.

What are your rates?

Please see our Rates section for detailed pricing.

Does the package come directly to me, or will I have to pick it up somewhere?

We offer four delivery options…it really just depends on your preference:

  • Door to Door - The shipment is picked up by our courier from your (shipper) and delivered directly to the receiver's address.
  • Centre to Centre - The shipment is taken to the centre by the shipper and the receiver accepts delivery of the shipment from the destination centre.
  • Door to Centre - The shipment is picked up by our courier and receiver accepts delivery of shipment from destination centre.
  • Centre to Door - The shipment is taken to origin centre by the shipper and delivered to receiver by our courier.

What are your hours of operation?

Airpak is open from Monday to Friday between the hours of 8:00am and 5:00pm.

Do You Accept Credit Cards?

Yes we do!

What Is Airpak Round Town?

Airpak Round Town is a comprehensive delivery service provider that offers short run deliveries in the corporate area. Stops include bank runs, tax office transactions, and other door-to-door document movement services. Please note that we are unable to transport cash.

What are the delivery service hours for Airpak Round Town?

Round Town operates 8:30am- 5:00pm, Mon through Fri. Please call 927-PACK for any requests outside of those hours.

How long will it take to deliver my package?

Airpak Round Town operates from Monday to Friday between the hours of 8:30am and 5:00pm.

How long will it take to deliver my package?

Delivery estimates depend upon the distance between package pick-up and delivery. Our drivers know the best routes to quickly and safely get each package to its final destination as efficiently as possible.

Is there a charge for additional waiting time on Airpak Round Town jobs?

Yes. Additional charges may be applied if the driver has to wait at either pickup or delivery, depending on what type of courier service you have requested.

Does Airpak Round Town offer outsourced dedicated bearer services?

Yes, we can give you an alternative to managing your document movement internally. Many companies have benefited from outsourcing by avoiding additional overheads like maintenance costs, holiday pay, vacation days, compensation premiums, and insurance.

Can you help with mail or banking?

Round Town can take care of your business' mail pick-ups and document deliveries. Through our Mail and Banking Service, we can even take care of your banking collections and lodgments.

About Us